Shewrapara, Mirpur, Dhaka-1216 it.rufaidaenterprise@gmail.com
BASISe-CABBCSe-GP Registered 01711-426740

IT Support & AMC

Annual Maintenance Contracts with scheduled health checks and priority on-site support — so small IT problems never become business stoppers.

IT Support & AMC

IT Support & AMC

An Annual Maintenance Contract (AMC) turns unpredictable IT emergencies into one simple, budgeted plan. Our engineers keep your PCs, printers, network and software healthy through scheduled preventive visits, and respond on priority when something does go wrong.

Support covers troubleshooting, Windows and software issues, virus removal, printer and network problems, backup checks and user help — by phone, remote access or on-site visit in the Dhaka area. A simple service log after every visit keeps everything transparent for management.

An AMC with us runs on a visible system: an asset inventory of every covered PC, printer and network device, a preventive-maintenance calendar, ticket-style request logging and a short monthly service report for management. Recurring problems are analysed for root cause — replacing a failing component once is cheaper than repairing the same machine every month.

What's Included

  • Scheduled preventive maintenance visits
  • Priority on-site & remote troubleshooting
  • PC, laptop, printer & network support
  • Windows, Office & software problem solving
  • Virus removal & system optimisation
  • Backup & data-safety verification
  • New PC / user setup and configuration
  • Service log & IT asset record keeping
  • IT asset inventory & preventive-maintenance calendar
  • Ticket logging with monthly service summary report
  • Root-cause fix recommendations to reduce repeat faults

Key Benefits

✓

Fixed, predictable yearly IT cost

✓

Less downtime through preventive care

✓

One call for every IT problem

✓

Documented service history for management

✓

Staff stay productive instead of fighting IT issues

Best for: Offices without a full-time IT department that still cannot afford downtime.

How We Work

01

Discovery & Consultation

We listen first — your goals, current problems and budget — in a free consultation at your office or ours.

02

Proposal & Planning

A clear written proposal with scope, timeline and cost. No hidden items, no surprises later.

03

Build & Implementation

Development / installation in stages, keeping your daily work running, with training for your team.

04

Support & Growth

Handover documentation, then ongoing support or AMC so the system stays healthy as you grow.

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